Dishwashers
have a lot of components, so there are many sorts of potential problems.
Here we address some of the more common problems and their possible
solutions.
Warning! To avoid personal injury or even death, always disconnect your
appliance from its power source--that is, unplug it or break the
connection at the circuit breaker or fuse box--before you do any
troubleshooting or repair work on your appliance. Also, because some
components may have sharp edges, use caution while working on your
appliance.
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It doesn't work at all
It cleans poorly
There's no water entering the machine
The water doesn't drain from the machine
It's noisy
It leaks
The dry cycle has problems
The door has problems
The cycle doesn't complete
I see an error code
The detergent cup doesn't
open
The cycle times are too
long
Learn more about
dishwashers
Dishwasher parts
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If your
dishwasher doesn't work at all, check
these:
Power
from the
house
Door
switch
Wiring
Timer
or selector
switch
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Is there
power getting to the dishwasher? This can
be difficult to test, because dishwashers
are usually wired directly to an
electrical circuit, rather than plugged
into the wall. But at least check for a
blown fuse or a tripped circuit
breaker.
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The door
switch is important because, if it's
defective, the dishwasher won't work at
all. To reach it, you need to remove the
control panel cover, or sometimes the
interior liner of the door. If it's
defective, you need to completely replace
it.
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Often the
main wiring connection from the house, at
the dishwasher, burns and breaks the
connection. If that's the problem, the
wires must be repaired/replaced as
necessary. If that's not the problem,
check the wiring to the door switch, the
wiring between the door and the lower part
of the dishwasher, and the wiring to the
timer. Repair any broken, burned, brittle,
or defective wiring, using the proper
appliance-grade wire and connectors.
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Although
it's uncommon, the timer or the selector
switch may be defective. If so, you need
to replace the defective part, because
neither of these can be repaired.
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If your
dishwasher is cleaning poorly, check
these:
Water-inlet
valve
Internal
filters
Drain
valve
Spray
arms
Water
temperature
Detergent
cup
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Most
cleaning problems are caused by the
dishwasher not getting enough wash water,
so the water-inlet valve is often to
blame. This valve is usually at the bottom
left or right of the dishwasher, behind
the lower access panel. It's the device
with the main water line from the house, a
rubber tube to the dishwasher, and two
wires attached to it.
When a water-inlet valve is defective, you
may hear the sound that's usually referred
to as "water hammer." If the water-inlet
valve is defective, you need to completely
replace it.
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Every
dishwasher has some type of filter to keep
large food particles and foreign objects
away from the pump assembly:
- Most
modern dishwashers have self-cleaning
filters that don't need any routine
cleaning.
- Some
have filters in the bottom of the
dishwasher that you need to
periodically clean. You don't need any
tools to remove the filter, and
cleaning it is easy. Consult your
owner's manual to determine which type
you have and its maintenance
requirements.
If your
filter is clogged, it may be causing the
cleaning problem.
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Some
dishwashers have a valve (or gate) that
should open only during draining. If
debris lodges in the valve, it can't close
properly, so water drains out during the
wash cycle. Most dishwashers drain into
the garbage disposer. If yours does that,
listen for water flowing into the disposer
during the wash cycle. If you can hear it
then, the drain valve may be clogged.
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There's a
spray arm at the bottom of your
dishwasher--it may have a tall spray tube
mounted to the center of it. There may
also be a spray arm located directly
beneath the upper rack of dishes and/or
above the upper rack.
If debris is blocking the holes in the
spray arms where the water comes out, it
could cause cleaning problems. Regularly
inspect each of the spray arms and clean
out the holes as necessary.
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To get the
best cleaning results, the water entering
your dishwasher needs to be hot enough.
Try running the hot water in your kitchen
sink for about 30 seconds before starting
the dishwasher, to pre-heat it. Also, if
your dishwasher lets you select a higher
wash or rinse temperature, try that to see
if it helps.
To check the temperature of the hot water
that comes from your kitchen faucet use a
waterproof thermometer. If the water isn't
120 degrees Fahrenheit, your dishwasher
may have trouble getting your dishes
clean. You could increase the temperature
of the hot water to the whole house--and
therefore the dishwasher--by adjusting the
hot water heater thermostat.
Warning! To lessen the risk of scalding,
don't set the hot water heater temperature
higher than 120 degrees Fahrenheit.
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Dishwashers
don't perform their best if detergent is
introduced only at the beginning of a
cycle, so add detergent to both parts of
the cup.
If the detergent cup isn't opening, see
the "The detergent cup doesn't open"
section, below.
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There's
no water entering the machine
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If there's
no water entering your dishwasher, check
these:
Water-inlet
valve
Float
switch
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The
water-inlet valve lets water enter the
machine. If this valve is defective, you
need to completely replace it. It's
usually located behind the lower access
panel on the left or right side. It's the
device with the main water line (usually
copper) from the house, a rubber tube to
the dishwasher, and two wires attached to
it.
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The float
switch is a small electrical switch that's
located right below the dishwasher
"floor." Above the switch, on the inside
of the dishwasher, is a plastic cylinder
that floats up as water fills the
dishwasher. If this switch is defective,
or if the plastic float gets caught or
trapped in the raised position, the water
can't enter the dishwasher. If the float
switch is defective, you need to replace
it.
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The
water doesn't drain from the
machine
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If the
water doesn't drain from your dishwasher,
check these:
Drain
line/air
gap
Pump
Drain
valve and/or
solenoid
Belt
Motor
Timer
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A clog in
the drain line or air gap (if there is
one) is the usual reason that a dishwasher
won't drain. Often the problem is at the
point where the drain line attaches to the
garbage disposer or household drain line.
If you remove this line, you can clear any
debris from the hose or hose connection.
Be sure to reattach the hose before
starting the dishwasher again.
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Your
dishwasher pump ejects the water. The pump
is usually mounted directly to the motor,
then attached to the bottom of the
dishwasher. You can reach the pump from
inside the dishwasher, but first you need
to remove the lower rack, the spray arm,
and the spray arm support.
Look for an impeller--a round plastic fan
blade-type of device that spins around.
This is the wash impeller, which forces
the water through the spray arm. Beneath
the wash impeller is the drain impeller,
which is similar in size and shape to the
wash impeller. The drain impeller pushes
the water toward the drain port. These
components make up the pump. If any of the
pump components are defective, you need to
replace them.
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Drain
valve and/or solenoid
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Many
dishwashers use a drain valve with an
electric solenoid. When electricity flows
to the solenoid, the valve opens and
diverts the water to the drain. Sometimes
the solenoid, or the diverting lever,
sticks and prevents the dishwasher from
draining or filling properly. Try to free
up the solenoid to lubricate the lever.
Otherwise, you may have to replace the
solenoid or pump assembly. With these
systems, the motor always rotates in one
direction. When it's energized, the drain
valve diverts the water.
Other dishwashers simply reverse the
direction of the motor to drain the
dishwasher. These units don't have a drain
valve. Instead, there's a drain hose
connected directly to the pump
housing.
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One brand
of dishwasher uses a belt to drive the
pump. If this belt is broken or has fallen
off, replace it.
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If the
motor isn't turning or working, the unit
won't drain. First check to be sure you
have power to the dishwasher. If not, see
the section "It doesn't work at all." If
the motor hums but doesn't turn, it may
need to be replaced.
Some dishwashers are susceptible to
getting stuck if you don't run them
regularly. If you haven't run the
dishwasher for more than a week, you may
need to manually spin the motor to free it
up. If the motor is defective, you need to
replace it. Dishwasher motors can't be
serviced.
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Part of
what the timer does is control the motor
and drain valve. If the timer doesn't work
properly, the water may not drain and you
need to replace the timer. This problem is
uncommon.
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If your
dishwasher seems noisy, check these:
Water-inlet
valve
Motor
Heater
fan
Pump
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An aging
water-inlet valve can sometimes fail
slowly, rather than all at once. It can
shudder on and off rapidly, causing the
incoming water lines to shake, rumble, and
rattle--sometimes violently. If yours is
doing this, replace the inlet valve.
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If it's
the motor that's noisy, either of these
may be the "culprit:"
- As
motor bearings wear out, they can
become quite loud when the motor runs.
They wear out quickly if they
frequently get wet, because the water
washes away the motor bearing grease.
Bearings can get wet if the spin seal
is defective. Then there will also be
water leaking onto the floor beneath
the dishwasher. Replace the seal if it
leaks (read about the main tub seal in
the "It leaks" section, later).
- If,
from beneath the dishwasher, you can
see a round, plastic disc that's
mounted to the top of the motor (a
"slinger"), it may have broken free of
the motor shaft. If so, it could be
rattling around the shaft while the
motor is running. If that's the
problem, you need to replace the
motor.
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If the
heater fan bearings are rusted or worn,
they may squeal, or scrape loudly during
the drying cycle. If this is the problem,
replace the fan motor. Alternatively, the
fan blade may be loose. If so, you need to
replace it.
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Small
fruit pits, toothpicks, and fragments of
glass sometimes get stuck in the pump.
When this happens, open the pump and
remove the debris. The pump is usually
mounted directly to the motor, then
attached to the bottom of the
dishwasher.
To get to the pump, you usually need to
remove the lower rack, the spray arms, and
the spray arm support from the inside of
your dishwasher. A dishwasher pump isn't
obvious. Look for an impeller--a round,
plastic fan blade-type device that spins
around and pushes the water toward the
drain. When you can see the drain
impeller, you should be able to see the
clogging debris.
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If your
dishwasher leaks, check these:
Main
tub seal
Door
gasket or
seal
Water-inlet
valve
Hoses
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Note
If the main motor of your dishwasher is
mounted vertically, beneath the center
bottom of the dishwasher, the following
instructions probably apply to you. But if
your motor is mounted horizontally, the
pump isn't serviceable--you need to
replace the entire pump and motor
assembly.
The main tub seal is beneath the drain
impeller. It prevents the water in the
dishwasher from leaking out near the shaft
of the motor. To get to the seal, which is
inside the dishwasher, remove the:
- Lower
rack
- Spray
arm
- Spray
arm support
- Wash/drain
impellers
Then pry
the seal out of its housing and replace
it.
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Over time,
door gaskets and seals harden and lose
their ability to seal properly. You can't
repair the seals. You need to replace them
if they've begun to leak.
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The
water-inlet valve, itself, seldom leaks.
But, the water-supply line from the house
and the rubber tube leading from the valve
to the inside of the dishwasher may leak.
Tighten or repair/replace these as
necessary.
The water-inlet valve could mechanically
stick open. When that happens, the water
continues to flow into the dishwasher,
which then floods your kitchen. Turn off
the water supply to the dishwasher, and
replace the valve.
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Behind the
lower access panel on your dishwasher are
several rubber or plastic hoses. If the
leak appears at a connection, try a new
clamp. If that doesn't work, replace the
hose.
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The
dry cycle has problems
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If the dry
cycle has a problem, check these:
Heating
element
Drying
fan
Thermostat
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Your
dishwasher has an electrical heating
element that helps to dry the dishes. If
the element is burned out, the dishes
won't dry properly, and you need to
replace the element.
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Many
high-priced dishwashers have a small fan
that blows air or heated air into the
dishwasher to speed up the drying process.
If the fan is defective, you need to
replace it.
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Some
dishwashers have a thermostat that
monitors the drying temperature. If the
thermostat is defective, the heating
element may not cycle on or off properly.
If that's the problem, you need to replace
the thermostat.
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When your
dishwasher door has a problem, check
these:
Latch
Springs
Hinges
Door
seal
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The latch
on many dishwashers is adjustable. If your
door is easy to close but difficult to
latch, adjust the latch to let the door
close more easily. If you can't see any
way to adjust the latch, yours may be
fixed in a certain position. Check for
other reasons for the latching
problem.
If the latch has worn out in a way that
makes it impossible for you to close the
door properly, you probably need to
replace the latch.
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Your
dishwasher has two springs that
counterbalance the weight of the door. If
either or both of these are broken, the
door feels quite heavy and you need to
replace both springs.
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The hinges
are important to the door closing
properly. If they're bent or deformed, you
probably need to replace them. Once bent,
only rarely can they be straightened well
enough.
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If your
dishwasher is new--or if you have just
replaced a door seal--the door may be
difficult to latch for a week or two. If
the tightness persists, though, try
adjusting the latch, if it's adjustable.
If it's not adjustable, there's probably
nothing you can do immediately. But try
running the dishwasher on the highest heat
cycle to help the seal conform to the
door. Otherwise, the seal should compress
over time.
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The
cycle doesn't complete
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If the
cycle doesn't complete, check these:
Water-heating
cycle
Timer
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Many
dishwashers heat the wash and/or rinse
water to a higher temperature, as the
cycle calls for it. In these cycles, the
dishwasher pauses after it has filled with
water, waiting for the water to reach the
pre-set temperature. What happens next,
depends, as follows:
- On
some units, the pause is timed and the
unit continues after the allotted
time.
- On
others, the cycle can't continue until
the water reaches the higher
temperature. If you have this type of
dishwasher and the water isn't being
heated (say, because of a problem with
the heating element or thermostat),
after the unit stops at the heating
cycle, it never continues. When you
repair the heating-system problem, the
"cycle problem" is fixed
too.
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Timers
don't often fail. But if every other part
of the dishwasher seems to be working
properly and the timer knob seems to be
stuck in one place--doing one function
continuously--the timer may be at fault.
Dishwasher timers can't be repaired. If
yours is defective, replace it.
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If your
dishwasher has a digital readout and you
see an error code, it may indicate a
problem with the unit. If this happens,
look up the error code in your owner's
manual to find out what the problem
is.
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The
detergent cup doesn't open
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When the
detergent cup doesn't open, check
these:
Timer
Bi-metal
switch or wax
motor
Detergent
cup,
itself
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On many
dishwashers, a plastic actuator arm
mechanically links the timer to the
detergent cup. When the timer reaches the
proper time in the cycle, the timer
activates a lever that opens the detergent
cup. If the linkage is broken or
defective, the cup stays closed after
you've closed it. Check the link and
repair or replace it, as necessary.
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Bi-metal
switch or wax motor
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A bi-metal
switch is a simple electrical device that
deforms when electricity is applied to it.
The degree of this deformation can be
engineered to concise standards.
The timer energizes the bi-metal switch
inside your dishwasher door--directly
behind the detergent cup--when the
detergent cup should open. When energized,
the bi-metal switch deforms away from the
detergent cup latch, which opens the
detergent cup. If the bi-metal switch is
defective, it may not deform enough to
open the cup. If that happens, you need to
replace it.
On some dishwashers, the bimetal switch is
wired through the heating element or motor
circuit. If the element is broken (or
open), or if the motor is drawing low
current because of a low-fill situation,
the bi-metal switch doesn't open
properly.
Newer dishwasher models use a wax motor
instead of a bi-metal switch. It's a
sealed unit with wax that heats up and
pushes a piston through to open the door.
The wax motor, controlled by the timer,
mechanically opens the door.
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The
detergent cup itself can become clogged
with old dried detergent that prevents it
from opening. Sometimes just cleaning the
cup takes care of the problem. If not, you
probably need to replace the entire cup
assembly
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The
cycles times are too long
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If your
dishwasher's cycle times are too long,
check these:
Water
pre-heating
Cycle
not
completing
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Your
dishwasher may pre-heat the water. If so,
and if the water entering the dishwasher
is cool, the heater may take up to half an
hour to heat the water.
To avoid the wait, increase the incoming
water temperature before turning on the
dishwasher. Do that by running the kitchen
sink faucet until the water runs hot. Or
increase the temperature of the hot water
to the entire house at the hot water
heater.
Warning! To lessen the risk of scalding,
don't set the hot water heater temperature
higher than 120 degrees Fahrenheit.
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See "The cycle doesn't complete" section.
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